Case Studies

Sustainability & ESG Advisory Case Studies

Client

Project

ISO 26000 Gap Analysis and Responsible Business Roadmap

Project Overview

The client engaged Orka Advisory to assess its organisational alignment with ISO 26000 – Guidance on Social Responsibility, with the aim of strengthening responsible business practices across governance, people, environment, supply chain, and community investment. As a major national cleaning and services provider working across diverse client environments, The client recognised the need to benchmark its policies and systems against an internationally recognised standard, identify potential gaps, and establish a roadmap for continuous improvement. Orka Advisory conducted an evidence-based analysis of over 60 internal documents, including governance charters, HR and WHS policies, environmental management systems, supplier codes, modern slavery processes, risk frameworks, and community partnership materials. Through this work, we provided the client with clear insights into current maturity levels, opportunities for enhancement, and actionable next steps to elevate organisational transparency, accountability, and social impact.

Scope of Work

Document Review & Evidence Collection

- Assessed 60+ policies, procedures, audit reports, training materials, supplier documentation, and ESG artefacts. - Mapped all information against ISO 26000’s seven core subjects and 37 clauses. - Identified completeness, strength, and consistency of current systems.

ISO 26000 Gap Analysis & Maturity Assessment

- Analysed alignment with ISO 26000 and OECD Guidelines. - Assigned maturity ratings (Not Present → Leading) based on policy robustness and implementation. - Identified risks, partial alignments, and improvement areas across governance, human rights, labour, environment, fair operating practices, consumer issues, and community involvement. - Prioritised recommendations using criteria: Priority, Quick Win, Timeline.

Responsible Business Roadmap

- Developed a clear, prioritised roadmap detailing actions across short, medium, and long-term horizons. - Provided guidance on governance enhancements, supplier ESG management, climate disclosure improvements, customer transparency initiatives, and community impact measurement. - Delivered a full ISO 26000 Gap Analysis Report incorporating graphics, dashboards, and summary insights.

Impact

Enhanced organisational clarity:

The client now has a documented baseline of maturity across all seven ISO 26000 areas and clear visibility of where internal strengths and improvement opportunities exist.

Strengthened governance foundations

The analysis highlighted opportunities to formalise and publish governance commitments, elevating transparency and external trust.

Improved supply chain integrity

Recommendations on supplier due diligence, ESG scorecards, and annual reviews provide a pathway to more consistent and accountable supplier management.

Clear environmental and climate direction

The client has a defined roadmap for integrating climate risk, transition planning, and emissions tracking beyond its existing ISO 14001 system.

Better customer and community alignment

Opportunities were identified to enhance consumer communications, safety practices, and community impact reporting - supporting both brand trust and stakeholder expectations.

Actionable roadmap for the next 18-24 months

With a prioritised implementation plan, the client can now sequence initiatives, assign ownership, and measure progress toward becoming a leader in responsible cleaning and facility services.